Claim your 10% off on your first order! ✨🎉 Use code: Hey18
+1 (414) 213-7640 Service@herejersey.shop
Claim your 10% off on your first order! ✨🎉 Use code: Hey18

F.A.Q

Before Ordering:

  1. What countries do you ship to?

    • We ship worldwide, including the USA, UK, and many other countries using UPS, USPS, and DHL. We ensure reliable and timely delivery no matter where you're located.

  2. How do I know what size jersey to order?

    • We provide a detailed size chart for each jersey on our product pages. Please refer to the size chart before placing your order. If you are unsure about sizing, feel free to contact our customer support, and we’ll help you find the best fit.

  3. What is the quality of the jerseys?

    • Our jerseys are high-quality replicas made with the same materials and design as the official ones. They are durable, comfortable, and designed to offer a great fit for sports fans.

  4. Do you offer custom jerseys with personal names or numbers?

    • Yes, we do! You can customize your jersey with your name and preferred number during checkout. Just be sure to provide the correct information to avoid any issues.

  5. Can I track my order?

    • Yes, once your order is shipped, you’ll receive a tracking number via email or SMS so you can track the delivery status of your jersey.

  6. What payment methods do you accept?

    • We accept PayPal, all major credit cards (Visa, MasterCard, American Express, etc.), Google Pay, and Apple Pay. Choose the most convenient option for you during checkout.

  7. Do you offer discounts or promotions?

    • Yes, we offer regular sales, promotions, and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

  8. Can I change or cancel my order after placing it?

    • Orders are processed quickly, but if you contact us within 24 hours of placing your order, we may be able to accommodate changes or cancellations. After that, we cannot guarantee any modifications.

  9. Is there a minimum order requirement?

    • No, there is no minimum order requirement. You can order a single jersey or multiple jerseys, depending on your needs.

After Ordering:

  1. How long will it take to receive my order?

    • Delivery times vary based on your location and the shipping method chosen. Typically, orders to the USA or UK take 7-12 business days. International orders may take longer depending on customs and shipping carriers.

  2. What should I do if my order is delayed?

    • If your order is delayed, please check the tracking information first. If you need further assistance, contact our customer service team, and we'll help you resolve any issues as quickly as possible.

  3. What if I received the wrong item or size?

    • If you receive the wrong item, size, or any damaged product, please contact us immediately, and we will arrange for a replacement or refund. We will handle the return shipping costs in such cases.

  4. How do I return or exchange an item?

    • If you wish to return or exchange an item, please refer to our returns policy. You must initiate the return or exchange request within 30 days of receiving the item. The product must be unworn, unwashed, and in its original condition.

  5. How can I get a refund for a returned item?

    • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note, it may take 5-7 business days for the refund to appear in your account.

  6. How can I contact customer support?

    • You can reach us via email at Service@herejersey.shop, through our contact form on the website, or via social media. Our support team is available to assist you with any questions or concerns.

  7. Can I exchange my jersey for a different size?

    • Yes, as long as the product is in new, unused condition, we accept size exchanges within our returns policy timeframe. Just reach out to our customer service team for assistance.

  8. Are the jerseys machine washable?

    • Yes, our jerseys are machine washable. We recommend washing them in cold water and air drying to maintain their quality and durability.

  9. What should I do if my jersey is defective?

    • If you notice any defects in your jersey, please contact us right away, and we will help you with a replacement or refund as per our returns policy.